Tickets By Email

If you opened or replied to a support ticket by email this week.... we probably didn't get the message!    Sorry by the email import function in our HelpDesk Software was on the fritz and if you opened a new ticket by email or replied to a ticket by email your account wasn't being updated.    We're working with the software provider to get ... Read More »

20th May 2016
Tickets and Support Replies Made by Email

If you opened or replied to a support ticket by email this week.... we probably didn't get the message!    Sorry by the email import function in our HelpDesk Software was on the fritz and if you opened a new ticket by email or replied to a ticket by email your account wasn't being updated.    It's all fixed now, but the backlog of emails my ... Read More »

4th Mar 2016
Network Security and Malware Upgrade

Hope you're doing well today. As part of our commitment to provide the best possible infrastructure for your services, we're sending you this notice to inform you of some upcoming network maintenance in our Data Center. Please read the following details carefully: Maintenance type: Networking What's being done:In order to strengthen our network ... Read More »

15th Feb 2016
Our office internet provider.... is back online!

If you didn't have a chance to read through our previous announcement... our office wireless and cable internet provider was offline for what seemed like most of the day on Monday Dec. 27th.   As a result we got a bit behind with client requests.Sorry about that!Our office has full access once again and we're almost caught up!Please accept my ... Read More »

28th Dec 2015
WPBlog Support Office Internet Down

Happy holiday's!Just wanted to send a quick note and let all the WPBlogsupport customers know that we are a bit behind in tickets today.....  and it wasn't because we got to take some extra time off :-)Our office INTERNET provider had major problems today that caused a wide part of Ottawa to be without Wireless Internet, Office, Internet, Home ... Read More »

27th Dec 2015
WP Blog Support By Email Active Again

We've turned the "WordPress Support by Email" feature back on!For the last week there was an error at our support desk email provider that was causing some problems for the Help Desk software.    Normally when a support request is sent by email it is deleted after is has been added to the support ticket list.   This wasn't happening last ... Read More »

22nd Nov 2015
Support Ticket By Mail - Offline Temporarily

We Can't Accept Support Tickets By Email  Right Now!MS Exchange/Office 365 Issues.Since Wednesday, November 10th any new Support Tickets or replies to existing Support tickets that were done by email resulted in our Support Desk NOT being updated. This means that if you've opened a new ticket by sending an email to help@wpblogsupport.com or ... Read More »

12th Nov 2015
Hardware Upgrades This Upcoming Weekend January 28th.

Just a quick heads up for wpblogsupport clients with managed hosting accounts on the following servers:

Srv11
Srv10

These machines will be upgraded to new hardware on the evening of   

We aplogize for any invonvenience this might cause and we'll be doing our best to minimize the time the upgrades take.

1st Jan 1970

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