Knowledgebase

The steps are as follows:

1. Install and open your email client. (Thunderbird is recommended)
2. Setup an separte email account as a POP connection.
3. Once the user is setup as a POP user and connected to your existing email servers, enable the setting on the mail program to download ALL the messages from the server. These messages will be “popped” off of our servers and downloaded to your home computer for storage. Since these pull the emails off the server, you will not see these messages any longer via an IMAP connection or through webmail.
   • Once you’ve “popped” (downloaded) your email off of the old hosts servers, you will no longer have backups for those messages, so make sure you keep the backups stored on your computer at least until you upload them to the new mail server.
   • The POP setup will only download mail from the user’s inbox folder. All other folders and contents within them must be moved to the inbox when you’re ready to download them. This will include folders such as ‘old-messages’, ‘Sent’, ‘Drafts’, and any other folders outside of the Inbox folder.
   • If you choose to move folders in this manner (while you’re also downloading them) you’ll need a second mail client. This second mail client will be setup as an IMAP connection and will only move the folders to the Inbox.The first email client setup as a POP connection will be the one to download the messages to your home computer.
4. After the messages are downloaded to your POP user, create a new folder locally on your computer and click-and-drag all of the messages in the mailbox for that user to that new folder you’ve created. This will store all of the messages to your computer to be stored temporarily. Each message will be its own file.
   • To keep things organized, you can create folders within the local folder you create so that you move all of the mail to the correct locations. Do each folder one at a time to avoid confusion.
• For example, start with the contents in the inbox. POP the messages off for the inbox and then store those messages into the local folder, which you can also name ‘Inbox’. Then, move onto the Sent Messages by moving them from the ‘Sent’ folder to the inbox through an IMAP connection or via webmail. You can then POP the messages off via the mail program and move those messages into a new folder created locally named ‘Sent’. This will ensure that all of the messages you download are stored in the correct folders so it’ll all be organized when you upload them to the new mail ser

How to import your email to your new account

If you’d like to import your backed up emails to a WP host, the details below provide you with instructions. You should have the messages backed up before proceeding with this section. If you need to backup the emails, you will want to look at the details above first, then come back to this section to import that backup to the new host servers.

Importing your email to WPBlogSupport

The process for importing emails to our servers is done through an IMAP connection instead of a POP connection. You must use a third-party mail program for this process as well. The process is as simple as dragging-and-dropping the mail files from your home computer folder to the inbox for the email address connected via IMAP.

The following steps explain how to upload the messages to our mail servers:

1. Set up your mail program with the WPBlog Support email address you wish to upload the backups to. 
2. Set up your email account as an IMAP user. 
3. Now that the user is set up as an IMAP user, open up the folder you moved the backed up messages to (on your home computer) and drag-and-drop the contents into the user’s inbox (in your mail client). This uploads the messages to our servers.
4. It is a good idea to open up the webmail interface for your user with us to ensure that the messages you moved to the inbox through your mail program show up on the webmail interface for that user as well. This will confirm that the messages were properly uploaded to our servers.
5. Once you’ve completed this process, all of your backed up mail will be stored on our mail servers. You won’t need the backed up messages now that you’ve completed this. You can keep it for personal backups on your local computer if you wish in case there are important emails you may want to save offline.