Normally you are able to send an email to email@example.com and that email gets added as a new ticket or reply to an existing ticket in the Blog Support Helpdesk Software. Right now your emails are being recieved.... But becuase of an issue with Office365 which we use for our email isn't allowing our helpdesk software to read and import those messages.
The issues has been fixed and is being rolled out to all Office365 users now.
Bottom line is that we should have all your previous emails added to the helpdesk and answered in the next 12-24 hours.
Sorry for the trouble. You can still login to the members area: https://wpblogsupport.com/members/ to create and respond to any WordPress Support Tickets you have.
Wednesday, August 24, 2016